Shipping & returns.
All of our items are delivered through the courier agency DHL or CorreosExpress under the Go-Green shipping service, which guarantees better efficiency and reduced emissions and environmental impacts.
How much are the shipping costs?
Shipping costs are free for national shipments (peninsula, Balearic Islands, Canary Islands, and Andorra) and international shipments.
All our shipments respond to an Express delivery policy. You will receive your order within 24/48 hours if it is in the peninsular territory of Spain.
For shipments to the Balearic Islands, the Canary Islands, Andorra, and other countries, the delivery period may suffer delays beyond Heressy's control. Also, shipments to these areas will not exceed a period greater than 5 days.
Remember that if you place your order on a public holiday (national, regional, or local) or the weekend, it will be managed from the next business day.
Keep in mind that these deadlines may vary for reasons beyond Heressy's control or any incident in the delivery, such as the absence of the recipient, incorrect address, etc. We will try to solve it as soon as possible..
Track your order
Using your order number, you can check its status in the "My orders" section of your user account.
You will find this code in the confirmation email you receive once the purchase is made.
How is my shipment processed?
When your order is ready and leaves our warehouse, you will receive a confirmation email. In that same email, you will receive a tracking link to see its status at all time.
How will delivery be made?
Orders will be sent to the delivery address indicated in the purchase process, and that you can check on your purchase receipt. For any changes or questions, please contact us at email@example.com or consult our frequently asked questions section.
I have not received my order yet, what should I do?
If you have not received your order within the indicated period or think there is a problem with its follow-up, send us an email at firstname.lastname@example.org showing your purchase information. We will help you so that you can receive it as soon as possible.
Remember that sometimes for reasons beyond Heressy's control, there may be changes in delivery times.
What happens if I am not at home at the time of delivery?
If you are absent at the delivery time, the carrier will leave you a notification with their contact information. You can also call our delivery company directly and provide the order tracking number (you will find it in the email that follows the purchase confirmation) to schedule a new delivery date.
Can I request an exchange or return of my order?
You have up to 30 days from the receipt of your order to change your item for another size, item, or to request a return. This service will be free for the user.
You can request the home collection service through our email email@example.com indicating your order number and without additional costs. A carrier will pick up the package with the items you want to exchange or return. Then we will proceed to carry out the process of changing the item or returning it.
How and when will I receive the refund?
When we receive your order, we will verify the returned items to check their status. A full refund of the garment's cost will be made through the same form of payment used in your purchase in an estimated time of 7-14 days, depending on your bank.
Can I cancel an item / order?
To cancel an already confirmed order, you must write to us at firstname.lastname@example.org. If this has not been processed, you will be given a full refund of the money. If the order is already in process, it will not be possible to make any changes. You must wait to receive it at your home and then request a refund.
If you need to modify any information in your order or there is any error, send us an email at email@example.com.
How do I prepare the package for the return?
Once the return has been requested through our email firstname.lastname@example.org, make sure that the item is in perfect condition, in its original packaging, and without signs of use. To process the return, you must fill out the delivery note and include it in the package. A courier will pick up the order at your address.
I have not received all the items in my order. What should I do?
Check your email and check if we have previously sent you an email informing you that one of the items included in your order is no longer available. In this case, we will refund the amount corresponding to the item in the same payment method used in the purchase.
If you have not received any email, please contact us within a maximum period of 5 days from the receipt of the order at email@example.com, and we will give you an answer as soon as possible.
The items I have received are incorrect or have a defect. What should I do?
If you have received a wrong or defective item, don't worry, we will take care of everything.
Write to us at firstname.lastname@example.org within a maximum period of 5 days from receipt of your order, and we will respond as soon as possible to collect the defective product and deliver a new one in perfect condition.
If you have received a product that was not part of your order, we will review your case and proceed to collect and return it (if applicable) in the same payment method used.